Kitchen Headquarters (KHQ) recognises that your personal information is important to you and that you are concerned with its collection, use and disclosure. KHQ. like other companies operating in Australia, is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities.
KHQ’s policy on the collection, use and disclosure of customer personal information is set out below.
Why does KHQ collect Personal Information?
The personal information you provide to KHQ may be collected, used and disclosed for a number of purposes connected with our business operations, which include:
- providing you with products and/or services requested;
- dealing with requests, enquiries or complaints and other customer care related activities;
- marketing our products and services and providing advice on our products;
- developing and improving our products and services;
- in connection with our loyalty or reward programmes and competitions;
- the operation and administration of accounts or subscriptions that you have with us;
- carrying out certain checks (for example if you wish to open an account with us, obtain credit from us or pick-up goods in-store that have been ordered online);
- carrying out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with, or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
- interacting with companies or organisations with whom KHQ has a business relationship (where you work for such an organisation);
- reconciling payments due to KHQ from suppliers in relation to goods or services provided to you by those suppliers; and
- purposes relating to any third party acquisition or potential acquisition of an interest in KHQ or its assets.
We may also use your personal information for other purposes related to those described above which would be reasonably expected by you.
Generally, you have no obligation to provide any information requested by us. However, if you choose not to do so, we are unlikely to be able to provide you with the goods and services that you want or carry on the other activities set out above.
What Personal Information does KHQ collect?
The type of personal information we collect or which we may hold about you may include:
- your name;
- your address;
- your date of birth;
- your telephone number(s);
- your e-mail address;
- transaction information;
- your user name and password;
- details about your earnings (if you are buying products using a finance plan);
- information contained on identification documents (such as driving licences) where we require these to verify your identity;
- information on how you use our products and services;
- your Internet Protocol (“IP”) address, server address, domain name and information on your browsing activity when visiting one of our websites;
- your User Name for social networking sites that you use, to refer to, or in conjunction with, our goods and services; and
- personal preferences regarding products and services.
How does KHQ collect your personal information?
We collect personal information in a number of ways including:
- when you order goods or services from us (either online or in-store);
- when you set up an account with us;
- when you purchase certain products or extended warranties from us;
- when you buy goods on lay-by.
- when you pay for goods by cheque;
- when you subscribe to our catalogues or mailing lists or those of certain partners of ours such as Stack magazine;
- when you subscribe to KHQ newsletter or another KHQ subscription service;
- when you enter competitions or promotions that we run;
- when you provide us your details for customer care purposes;
- when you browse one of our websites (further information is set out later in this Statement);
- when you complete surveys or provide online feedback or product reviews; and
- when you publicly comment about us on social media sites (for example so that we can answer questions about our products).
KHQ also holds information, collected incidentally, concerning individuals who work for companies or organisations that have a business relationship with KHQ.
When you create an account with us we will ask you whether you wish to receive information relating to KHQ and our products. You may also choose to receive such information by subscribing to our mailing list via one of our websites.
To opt-out of receiving KHQ marketing materials, you will need to unsubscribe. To do this, simply select the “unsubscribe” option in one of the emails that you receive from us. Please note that if you have an account with KHQ, we may still need to send you essential information about your account.
Sharing your Personal Information
KHQ may disclose or receive personal information or documents about you to/from:
- our service providers who assist us in providing our services, including organisations that assist us with customer support, administration, archival, research, mail and delivery, marketing, auditing, consulting, financial and legal advisory, banking, security or technical services. In some cases these service providers may collect your personal information on our behalf;
- law enforcement agencies to assist in the prevention, investigation and prosecution of criminal activities;
- parties involved in any third party acquisition or potential acquisition of an interest in KHQ or its assets; and
- to other third parties where you have specifically consented to the disclosure of information to these third parties.
How we deal with your personal information if you apply for a job with us
If you apply for a job with us, you may be required to provide us with certain personal information, including your name, employment and educational background, and other personal information which we may require you to provide, or which you choose to provide us, in relation to your job application.
We will hold, use and disclose that information solely for the purpose of considering your application. In particular, in considering your application, it may be necessary for us to disclose some of that information to third parties to verify the accuracy of that information. In such circumstances, we will disclose only such information as is necessary in the circumstances.
In considering your application, we may also collect personal information about you from any third parties that you nominate as your referees in your application.
Security of your Personal Information
We will take reasonable steps to ensure that the personal information that we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
How to access your Personal Information
Upon your request, KHQ will take reasonable steps to let you know, generally, what sort of personal information we hold, for what purposes and how we collect, use and disclose that information.
Upon your request, KHQ will provide access to your personal information that we hold (except in certain circumstances set out in the Privacy Law). KHQ reserves the right to charge you an administration fee of $25 for providing access to your personal information and will, of course, require some proof of your identify before providing information to you.
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is up-to-date. However, the accuracy of that personal information depends to a large extent on the information you provide to us. To help ensure the accuracy of the personal information we hold about you, we ask that you:
- let us know if you become aware of any errors in the personal information that we hold about you; and
- Inform us of changes to your personal information, such as changes to your name or address or other contact details, using the contact details set out at the end of this Statement. In addition:
- if you are a subscriber to our mailing list you can also update your details via the “unsubscribe” option in one of the emails that you receive from us;
Additional information for users of our Website
If you visit WWW.KITCHENHQ.COM.AU to read, browse or download information, our system may record information such as the date and time of your visit to the Website, the pages accessed and any information downloaded. This information is used (I) for statistical and reporting purposes; (ii) for website administration, security and maintenance purposes; and (iii) to direct you to material on our Websites that we believe will be of interest to you.
Like many websites, our Website may use “cookies” from time to time. Cookies are small text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and your log-in status. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals. The default settings of browsers like Internet Explorer usually allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.
While we take great care to protect your personal information on our Website and use state-of-the-art data transmission encryption, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information that you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best effort to ensure its security in our possession.
The Websites may contain links/ plug-ins to other sites. We are not responsible for content of, or the privacy practices or policies of, those sites.
KHQ sometimes handles personal information relying on exemptions under the Privacy Act, for example in relation to (I) employee records; (ii) related bodies corporate; (iii) provision of services to State or Territory authorities; and (iv) operations outside Australia relating to personal information of non- Australians.
Any permitted handling of personal information under such exemptions will take priority over this privacy statement to the extent of any inconsistency.
If you have any queries or concerns, further information can be obtained by contacting our Privacy Officer by email: email@example.com